Q: What machine specification is needed for the PLATOCODE Application Server?

The FileProcessor and CaseSubmitter can run on any appropriately resourced Windows machine. Minimum specifcation is:

Processor: Intel PIII 866MHz (minimum)/Intel P4 2.0GHz (recommended).
RAM: 1GB (minimum)/2GB (recommended).
Hard Disk: 200MB (minimum)/1GB (recommended). SCSI/RAID is not required.
OS: Windows 2000 Server (minimum) or Windows 2003 Server (recommended) and above.
Network: 100MB/s.
Server Virtualisation: Supported.

Q: What versions of Windows will the FileProcessor/CaseSubmitter run on?

A: The system can run on any 32-bit or 64-bit Windows Version since Windows 95. We would recommend Windows XP or later for client OS and Windows Server 2003 or later for Server OS.

Q: Does FileProcessor/CaseSubmitter run all the time?

A: The FileProcessor and/or CaseSubmitter can be scheduled to run as often as appropriate. Or it can run as a service in which case it runs all the time. The main benefit of running as a service is that results can be available within moments, 24/7. This may not be necessary at your facility. We would discuss and agree a mechanism with you during implementation.

Q: Will FileProcessor or CaseSubmitter affect other applications on the same machine?

A: The FileProcessor and CaseSubmitter use minimal resource. The memory use of each instance is unlikely to exceed 32MB. The CPU workload is minimal, essentially encrypting and sending cases to the PLATOCODE server and waiting for the result. They are unlikely to affect other applications on an appropriately sized Application server.

Q: How does the CaseSubmitter send documents to the PLATOCODE server?

A: It submits them as HTTPS messages. The message is additionally encrypted using Blowfish 448 or AES. Results are encrypted and returned as a standard HTTPS response. The CaseSubmitter stores the encrypted results in the PLATOCODE CAC Results database at your facility until a coder is ready to review them.

Q: What happens if the CaseSubmitter can't connect to the PLATOCODE server for whatever reason? Will it lock up?

A: No. Please contact us for a technical document about CaseSubmitter's failsafe features.

Q: Some applications can freeze a machine while they wait for an internet response. Does CaseSubmitter?

A: No. The CaseSubmitter uses minimal resource while waiting for an internet response. The keyboard and all other applications remain responsive. The CaseSubmitter is a non-blocking process.

Q: Where does the CaseSubmitter store the results?

A: In a PLATOCODE CAC Results Database at your facility.

Q: What gets stored in the Results Database?

A: Document identifiers and the encrypted results from the PLATOCODE server are stored in the Results database. The database also optionally stores information for management reporting, system security and administration.

Q: Does it need its own database server?

A: No. We recommend using an existing Database Server at your facility.

Q: What data volumes are generated?

A: The amount of space that is required on your Results Database is dependent on several factors:

The volume of cases that will be coded by the PLATOCODE CAC system.

The types of cases (radiology, outpatient surgery etc) that will be coded by the PLATOCODE CAC system.

If you want to store detailed information on coder statistics for reporting purposes.

A simple rule is that a radiology case requires 8KB storage per case and that an outpatient surgery case requires 16KB storage per case. If your facility codes 25000 radiology cases and 12000 outpatient surgery cases per year then the storage requirements for one year's worth of data is:

25,000 * 8KB + 12,000 * 16KB = 392,000KB ~ 382MB per year

If you choose to store detailed information on coder statistics for reporting purposes then this number effectively doubles to 764MB per year.

Q: Do I need to open holes in the firewall so that the CaseSubmitter can connect to the PLATOCODE Server?

A: CaseSubmitter connects using Port 443 which is the standard HTTPS port. If outgoing port 443 is not already open on your firewall you would need to open an outgoing port 443 from the Application Server's IP or to the external PLATOCODE server's IP.

Q: What sort of database is it?

A: The Results Database can reside in a Microsoft SQL Server 6.0 or later, Oracle, MySQL 4.0 or later or file based database (not recommended for more than 5 users).

Q: What are the HIPAA implications of the Results database?

A: The database is maintained by you at your facility using your standard database protection measures. Patient Health Information (PHI) in the database is encrypted, meaning it is not accessible except via the PLATOCODE system. The PLATOCODE system decrypts and presents the information to the coder when she starts coding a case, at which time the patient's records are already available to the coder in your other systems. Clearly the Results Database is not a designated dataset. These characteristics minimize your HIPAA documentation requirements.

Q: How do I install the PLATOCODE CAC System?

A: You simply download the PLATOCODE CAC Setup application, install it on your application server and run it. It will then ask you a series of questions (such as the location of your database server) and then ask you to provide your PLATOCODE Authorization File. It will then download and install all the software required for your facility and install the database for you. This should not take more than 30 minutes depending on the speed of your internet connection.

Q: How does the coder review the results?

A: We supply a set of applications and tools that the coder can use to access results. The tools supplied can be integrated into your existing coding workflow or can be used as stand alone review tools. We usually like to discus with you your specific needs and identify a tool set that will work best for you.